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Dear customer, we are more than happy to listen and support. Please kindly fill out the form, and leave your question and order# in the comment box, so that the customer support team find your order fast. Thank you :)

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Warranty

  • Hong Kong

    This product is an original licensed product with 1 year free warranty for replacement service and is subject to terms and conditions.  

    With the original valid sales invoice, users can refer to the after-sales policy in the event of non-human damage.

    You can contact SnowBear customer service via WhatsApp to inquire about repair services. The contact number is +852 9899 1885.

    Physical address: CL (HONGKONG) CO., LIMITED, Unit B7 15/F NCB Innovation Centre, No. 888 Lai Chi Kok Road, Cheung Sha Wan, Kowloon Hong Kong SAR

  • Malaysia

    We are available during the Office Hours.
    Office hour : 9am - 5pm (weekdays)
    For customer service, please contact
    +60 1277 26131

    For warranty claim, service and repair please contact
    service center +60 1292 87132
    click to WhatsApp
    wa.me/60129287132

    For warranty registration:
    https://gmta.asia/warranty.php?brand_id=80

    Physical address: GMTA Asia Sdn Bhd
    3, Jalan Utama 2/24, Taman Maju Jaya,
    47140 Puchong, Selangor, Malaysia

    register

  • Singapore

    We are available during the Office Hours.
    Office hour : 9am - 6pm (weekdays)
    For customer service & warranty claim, please contact
    +65 8819 1446


    To register a warranty:
    https://forms.office.com/r/a1Vet72GeN

    Physical address: Skylery Baby, 37 Jalan Lokam
    Singapore 537878

    register